Situation:  Customer having response issues with current vendor

A manufacturer of highly precise surveillance cameras approached CBM to quote and supply a variety of gears and bearings.  Their original supplier had become progressively less responsive and they were having difficulty getting the supplier to submit updated quotes for their upcoming orders. 

CBM received the RFQ and submitted the quote for modified gears within two days.  The result was an average 21% cost savings over the incumbent supplier on all parts quoted.  The customer placed an order for the parts and CBM began shipping the custom gears within 4 weeks of receipt of the order.  The previous supplier took 2 weeks to return the RFQ with price increases from the previous orders.

 The customer is now working on major military contracts and requires shortened lead times for all components in order to fulfill the lead time requirements from the military.  CBM is now working with the customer to establish stocking levels of completed parts to accommodate just-in-time delivery on these critical components.

A manufacturer of paper handling machinery asked CBM for help with a problem on shafting applications in their various assemblies.  The customer had worked with several different manufacturers directly to solve a problem with straightness.  The customer was constantly rejecting parts because the received lots were inconsistent.  Many of the parts were out of tolerance.

Situation:  Customer having difficulty manufacturing a custom gear

A contract manufacturer was purchasing a fine-pitch gear from CBM.  After receipt of the gear, the customer was modifying the part with special holes in the face of the gear as well as pressing a bronze bearing into the bore.  The final operation was masking the teeth and plating the part with zinc black chromate.

 The customer was experiencing a high rate of rejection due to the fact that the part had so many secondary operations performed on the gear.  Most of the rejections were due to poor plating and the quality of the elliptical holes machined into the gear face. 

 The customer contacted CBM to see if they could quote the part complete to print.  CBM worked with a highly qualified gear manufacturer to perform all the operations and produce a finished part.  The result was a 55% cost savings over the part being made in multiple operations.  The rejection rate was reduced to zero which eliminated the expense of scrapping the base gears.